The Emergency Removal Password allows you to forcibly remove the Software Token or Software Authenticator (Google Authenticator, Microsoft Authenticator, etc.) registered to your account in situations where you cannot log in with a One-Time Password, such as if your smartphone is lost or stolen.
To perform this operation, enter the Square Enix ID for the account from which you wish to remove the Software Token or Software Authenticator, the associated Square Enix password, and the Emergency Removal Password into the fields below, and select Send Mail to proceed.
An e-mail containing a URL to carry out the removal procedure will be sent to the address registered to your account.