If you experience frequent stutters or significant latencies while playing FINAL FANTASY XIV and you think it's due to packet loss, please submit your information using this form.

Please refer to this Topics post for more information on latency/packet loss and how we handle the provided information.
* This form is for the sole purpose of submitting information. We are unfortunately unable to provide individual responses to any queries submitted via this form.
Please note that the cause of any latency or packet loss being experienced may lie with the communication path of your internet connection.
Please consider contacting your internet service provider in addition to providing information via this form.
* Depending on the network environment you are using, it may be possible to not perform the traceroute correctly.
If your results show only time out errors, then please contact your Internet Service Provider (ISP), or check your network settings to ensure that you are able to run the traceroute diagnostic.

Please answer all questions.

ISP Name and type of internet connection
* Please write the name of your Internet Service Provider (ISP) and your connection type.
Example: BT, Virgin Media, Vodafone, Telstra, etc. / Cable, DSL, etc.
Country
* Please write the name of the country you play from.
City
* Please write the name of the city you play from.
Time frame that the issue occurs the most
* Please write the approximate time frame you experience the issue (including your time zone).
Example: From 6:00 p.m. to 11:00 p.m. (PDT)
Does the issue occur at a specific time of day?


How frequently does the issue occur?




Traceroute result
* If you are using the Windows, Steam, or Mac version of FFXIV, please paste the result of your traceroute here. If you are using any other version, please write which version you are using.